Refund Policy

When refunds apply to ForgeVideo Pro and Enterprise plans and how to request one

Our Refund Policy describes the conditions under which refunds are available for ForgeVideo subscriptions and how we handle your requests.

Refund Eligibility

Refunds are considered if you were charged for a Pro upgrade due to a billing or processing error.
Refunds are considered if the platform fails to deliver core functionality, such as AI segmentation or export, due to a fault on our side.
Refunds are considered when a duplicate payment is made for the same billing cycle.
Refunds are not provided simply for not using the videos or shorts already generated during your subscription period.

Charges for Enterprise plans are governed by the custom terms agreed with our sales team.
The payment gateway fee of 3% to 6% charged at checkout is never refunded. It is deducted from every approved refund.
Seats and added capacity bought for the current term are not refunded when you later reduce seats or remove members.
Partial-month usage on a cancelled subscription is not refunded once processing credits have been used.
Refunds are not issued for dissatisfaction with AI-generated results that reflect the quality of the source video.

Contact our support team through the Contact page with your account email and order details.
Describe the issue clearly, including when the charge occurred and what went wrong.
Our team will review your request and may ask for additional information such as a payment receipt.

Approved refunds are processed within 5 to 7 business days of approval.
Funds are returned to the original Razorpay payment method used for the transaction.
The refund amount is the total you paid minus the non-refundable gateway fee, and a credit note is emailed to you.
The exact time for the refund to appear depends on your bank or card provider.